You're Going To Be Great At This!

In a recent episode of "You’re Going To Be Great At This!", I talked with email marketing expert Amy Benicewicz about the evolving landscape of digital communication. The conversation centers on how businesses can move beyond basic newsletters to create meaningful, high-converting connections with their audience. Amy shared her "awesome advice" for anyone looking to refine their strategy, emphasizing that email remains one of the most powerful tools in a marketer’s arsenal when used with intention. One of the primary takeaways was the importance of "knowing your why" before hitting send. Amy explained that many businesses fail because they treat email as a chore rather than a strategic opportunity. She encourages marketers to define the specific goal of every campaign—whether it’s to educate, entertain, or sell—and to ensure that the content provides genuine value to the recipient. By focusing on the user’s needs first, brands can build the trust necessary...

In the noisy world of modern sales, standing out is no longer just about having a great product; it’s about creating a great first impression. In a recent episode of the "You're Going To Be Great At This" podcast, Elizabeth Brewington joins the conversation to dive deep into how professionals can effectively grab a prospect's attention. The discussion emphasizes that in an era of digital overload, the traditional "cold" approach is evolving into a more personalized strategy that prioritizes human connection over generic scripts. One of the foundational pillars discussed is the importance of pre-call research. Brewington highlights that generic outreach is often ignored because it lacks relevance. By taking just a few minutes to look into a prospect’s recent milestones, LinkedIn activity, or company news, you can transform a cold lead into a warm conversation. This preparation allows you to show the prospect that you have invested time in understanding their ...

In a world where automation and AI are becoming the standard, human-centric service is no longer just a "nice-to-have"—it is a competitive advantage. In a recent episode of the "You're Going To Be Great At This" podcast, Dave Gulas,  co-founder of EZDC 3PL and host of the Beyond Fulfillment podcast, tells us about how he makes customer service a priority while making the most of his competitors' complacency. We also discuss 3PL's (third party logistics) and how they help online businesses. He also  shared his philosophy on how to bake customer service into the very DNA of an organization. Dave emphasizes that you cannot provide world-class service to your clients if you aren’t providing it to your employees first. When employees feel supported, valued, and empowered, that positive energy naturally overflows into their interactions with customers. One of the simplest yet most effective ways to stand out is through responsiveness. Dave discusses the impor...

I met Carl Willis a few years ago through LinkedIn and I immediately was struck by his generosity. He is always happy to get on a Zoom call or accept my invitation to appear on my podcast. He has even invited me on his podcast, as well as other online events like his webinar.  In this episode, Carl and I discuss working on skillset, and more specifically, communicating your business' mission online. Listen in and let me know what you think. And please subscribe/follow the podcast! Chris Castane s is a humorous speaker who helps sales people succeed through workshops and humorous presentations. His new book, "Nearly Motivated" is available on Amazon. For booking information,  click here . His new podcast,  "You're Going To Be Great At This!"  is available on most platforms.   He's also the president of  Surf Financial Brokers  selling life and disability insurance in several states.

One of the biggest obstacles we face in our careers as business owners, sales reps and other self-employed folk, is getting our mental blocks out of the way so we can succeed.  Carl Willis of Remodeling Marketing Team and I talk about optimizing your mindset for hitting goals and making more money.  By knowing who your customer is and understanding what problem your product or service solves, you can get better clarity around your business.  Carl shares a good story of an entrepreneur who was undervaluing her work, and by virtue, underpricing her product. Take a listen and please follow/subscribe.  Chris Castane s is a humorous speaker who helps sales people succeed through workshops and humorous presentations. His new book, "Nearly Motivated" is available on Amazon. For booking information,  click here . His new podcast,  "You're Going To Be Great At This!"  is available on most platforms.   He's also the president of  Surf Financial Br...

In today's fast-paced world, staying connected and informed is key to successful networking. Imagine having a tool that keeps you updated on your prospects' achievements and interests without lifting a finger. Enter Google Alerts—an easy way to keep your network engaged and your name top of mind. Google Alerts allows you to monitor the web for specific keywords, such as a prospect's name or industry-related topics. When you set up alerts, you receive notifications whenever new content appears online. This enables you to congratulate a contact on a recent achievement or share relevant articles, demonstrating your attentiveness and interest in their success.  Consider a scenario where a client, Mary Johnson*, is mentioned in an article for her outstanding work. With Google Alerts, you receive this information promptly and can reach out with a congratulatory message. This small gesture can strengthen your relationship and keep you in their thoughts for future opportunities. Ne...

This blog usually has actionable sales tips and advice to help you succeed in your business. This time, I wanted to take a look at another part of your business, which is scheduling appointments or sales calls or whatever you need to schedule.  Having a scheduling calendar that your prospects can make your job so much easier. Instead of calling back and forth to pin a time to meet down, you can let your prospect/client pick their own time. According to FinancesOnline.com, online scheduling can lead to 26% more customers, so sharing your calendar is a real no-brainer. I have a Google calendar that I use to book appointments, but I have also been using Calendly and sharing it on my website and social media. The two calendars are supposed to sync up to avoid double bookings, but recently I discovered an issue.  I had blocked out a couple of days on my Google calendar for a business conference, but Calendly was still showing those days as available. After trying to find a way to f...

Many of us who have been in sales and marketing for a while have been fortunate to have someone mentor us early on in our careers. The best mentors help us negotiate the potential roadblocks that could keep us from sales success. We lean on them because if we can learn from their mistakes, we won't make as many of our own. As I have said in the past, a good mentor should have no financial connection to your business. I'm not saying they can't, but the best possible scenario is one in which their income doesn't depend on your production, like a manager. And although they may be a good mentor, it's not ideal. When I first got into  door-to-door  selling insurance I didn't know what a mentor was. But there was a kindly older man who felt bad for me and the rest of our sales crew. He'd always say something like, "You're doin' good! Hang in there!"  This guy had been with the company for decades and was actually successful, despite a horrible st...

I recently had a great conversation with Bill Whitaker, realtor and owner of RawtapeRPM.com. Bill talks about his time in the real estate business, and his journey that led to running a business as a consultant and coach for real estate agents all over the country.  Below is the footage of the conversation. Please subscribe to our YouTube channel. Ch ris Castane s is a humorous speaker and former comedian who helps sales people succeed through workshops and humorous presentations. His newest book, "Nearly Motivated", is yet another humorous look at sales. For booking information,  click here.  As president of  Surf Financial Brokers  ,  he sells life and disability insurance in several states.

As an author of a book on sales I am asked to speak to groups of sales people. There are times, however, when I give a presentation to a civic group or some other kind of organization that isn't necessarily a sales group. For those I adapt my talk to let everyone in the audience know that they are, indeed, in sales. I will usually ask the audience who is in sales. A few hands go up. Then I ask who is not in sales and more hands are raised. That's when I break the bad news to them. They are in sales whether they think so or not. As the old adage goes, the first step is admitting you have a problem. It makes me want to put the audience's chairs in a circle and have a "sales intervention".  As discussed previously, we are all in sales in some form or fashion. Luckily,  basic sales techniques are easily transferable to other parts of our lives. Anyone who has tried to convince a coworker to try a different approach to a problem is in sales. Singles bars (are they stil...

Analogies are everywhere in business these days, but the sales profession has some of the best ones. One I have used for years is that when prospecting and marketing for clients, you should be leaving landmines everywhere, because sooner or later, someone will "step on it" and your sales will blow up. Recently, Davan Johnson, a coworker and friend of mine, appeared on my YouTube channel and we discussed prospecting for clients. He used the analogy of "planting seeds" while "preparing for a harvest". I chuckled as I explained that I preferred my more violent analogy. "I'm attaching life insurance applications to the landmine," I said. Feel free to use either analogy when you consider your prospecting plans. Both have the same principle, which is to always look for opportunities to meet people and tell your story.  You never know when one will blossom or explode. Ch ris Castane s is a professional speaker who helps sales people succeed through...

Have you had a great sales run, with the wind at your back as you continue to sell and make money, only to have some event or holiday slow down your momentum? It's happened to all of us. I compare it to running at full speed down a field, and out of nowhere comes a patch of mud and tar, designed specifically to slow you down and make you work harder.  An example of this is the holiday season. For some industries, the end of the year is a great time to make those last minute sales and thin out inventories. But for others, it can be horrible. Let's face it, the holidays are about spending money on fun stuff, like electronics and clothes. No one is even thinking about buying insurance, unless they have to.  "I can't spend any money on life insurance because I have to buy Christmas gifts," is what I hear each year. (Nice priorities, by the way!) Having been through this for a few years I now plan ahead. Instead of beating my head against a wall trying to get people to...

A few years ago I was working with an insurance company that provided a "book of business", which consisted of clients who already had our insurance policies. These "orphaned" policies were written by agents who had left the company (which is not unusual in the least as the industry is rife with turnover). The hiring managers would try to attract new sales reps by offering up these clients as "people who need to be serviced", which was to mean that we could call these people and set appointments to try to sell more insurance to them. I learned quickly that my time was better spent prospecting locally, mainly because the vast majority of this book of business was over an hour away. Apparently an office had closed in another city and these clients were from those accounts.  One of my co-workers had, on the other hand, been working the phones and trying to see these people. He would try to set appointments to make his driving time as efficient as possible whi...

Covid is starting to show a steady decrease in cases, hospitalizations and deaths, which I hope continues. Of course, the Debby Downer in me sees the cold weather and holiday gatherings around the corner, which can mean that people are gathering indoors again. Let's continue to think positive thoughts though. With that in mind, I have been considering in-person networking events that have begun again or will soon. I have attended a few online events that really didn't give me an opportunity to really network, as we had to wait for our turn to speak, which can dampen a spontaneous conversation. One of my concerns is that for those who have not done any networking in person, this skill set can be rusty. Also, there are those who haven't gotten into a field during the pandemic and have never even been to an event before.  There will be those people who will jump right back into networking and say "It's just like riding a bike!" Bless their hearts! For the rest of...

When I talk to sales organizations I give my definition of sales, which is a bit different than the one you would find in a dictionary.  A sale is the actual transaction, where "sales" and "selling" are the steps that lead up to that transaction. You see, sales is trying to convince, cajole or urge someone to take action now , not later. Also, there does not need to be a monetary goal at the end of the process.  Think of a college basketball team. The freshmen, who have come from different high schools with different coaches, are now playing for their new coach, who has a specific game plan in mind. He has to convince his new players (we're assuming that the upperclassmen have been convinced) to "buy in" to this plan so they are all on the same page.  Anyone who has tried to talk a co-worker into trying a new way of doing things or tried to convince a toddler to eat their vegetables is "selling". In other words, we all sell.  But the part of ...

It doesn't matter what you sell, or whether it's a product or a service, we all deal with people who just will not commit to buy, much less keeping an appointment. Some people would say that these people are not ready to buy or they are on the fence. One of my co-workers would just call them "flakes". And as she says, "No one likes a flake." When I lead a sales training session I mention that my definition of sales is a bit different than most people's. To me, sales isn't a transaction, but an attempt to convince someone to do something that may or may not want to do, but do it as soon as possible.  Let's use the example of a family that needs a new car. The old one is on its last legs, high mileage and needs to be serviced quite frequently. The purchase of a new vehicle keeps getting put off for several reasons, but more than likely this family just doesn't want to spend the money on a car.  Or we could use the example of a young family that...

In the previous post, I discussed how companies, and their management teams, react when sales drop. The numbers affect the bottom line, which affects the profitability of the company, which in turn can lower bonuses and other perks, like profit sharing. The company, not sure what to do, begins to institute a program of micromanagement, making everyone more accountable for their time, while at the same time, making all the sales people miserable. That's the macro perspective. On the other hand, what happens to the sales person is a bit different. Especially if they are dependent on commissions, which are a reflection of their sales numbers, to pay their bills. Yes, they are miserable because they are under a microscope from management. Suddenly the sales person has to copy their bosses on items like details of appointments, how many phone calls were made, why the customer didn't buy and so on. Along with getting pestered by management, the sales person is also having to figure o...

A few weeks ago I joined an online meeting sponsored from a LinkedIn group. This group usually has a presenter or speaker who gives advice to the group, which is mostly made up of small business owners and other entrepreneurs.  As the presenter talked about sales and ways to improve the bottom line, someone in the group asked a question about how to manage others when sales drop. The speaker made a comment that hit me in the gut. "As sales decrease, there is an increase of micromanaging." Words had never been truer.  I immediately thought back on all of the times when my own production had taken a dive. On those occasions when I was working in an agency with managers, the micromanaging would begin. There was much hand-wringing. "What are we going to do to get you out of this slump?" I would hear.  My first thought was to ask, "Where were you when I was doing well?" I thought better of asking, because I knew the answer already. And the answer to getting out...

A couple of years ago, before Covid arrived, I was asked to speak at a breakfast meeting of a local civic organization. I brought a few copies of my book along just in case someone wanted to purchase one. The person who had invited me to speak apparently had a last minute appointment or something and couldn't be there, but he let the rest of the group know who I was and why I would be there. As I walked in a young professional looking man approached me and introduced himself. "Hi, I'm Bob. We're looking forward to your talk," he said. "Please feel free to eat something. It's on us." He pointed to a table filled with store bought muffins and Krispy Kreme doughnuts, my favorite. Since I had not eaten breakfast at home (I was told there would be food) I thanked him and treated myself to an assortment of the delicious round treats. In retrospect, I probably had too many, but hey, you only live once, right? The young man was the president of the group and...

As discussed in the prior post, marketing and selling go hand in hand, with marketing developing a strategy to find the "hot button" that incentivizes the customer into buying. Salespeople, on the other hand, have to really push that customer the last few inches into "pulling the trigger". With that in mind, the seller also needs to use marketing techniques and find out what makes the buyer want to buy.  Since I am an independent insurance agent, I have to do both marketing and sales. Most of the insurance carriers I represent have their own marketing staffs and I can use them as a resource if I need to. These folks have also developed brochures and other materials that are professional and compliant with insurance laws and regulations. In other words, they have done most of the heavy lifting for me in that regard.  My job is to find prospects and determine a way to get this information to them. More importantly I need to make sure those prospects need the product I...