Skip to main content

The Quickly Disgruntled Salesperson

In early February of this year I received a phone call from a friend of mine. It was the first time we had spoken in years and he wanted some advice. He was getting bored of his current career but didn't want to leave it completely, so he decided to get his life insurance license and was soon working with a crew of agents. Since I had been in the industry for many years he asked me to evaluate his situation.

I asked several questions about his managers, the insurance companies they carried and compensation. It sounded like this was a new agency but with some of the old familiar traits, like hiring new people with no experience, telling them they were going to make tons of money, and of course, having the agents buy their leads. Anyone that has read my book will tell you that I frown on nearly all of this.

My friend wanted me to meet his sales manager to get a sense of where the guy was coming from. A few weeks later I met with the sales manager at a local coffee shop and we discussed his agency. He had only been in the business for less than a year and I could tell was a go-getter. I could also tell he was full of crap.

As I talked with the sales manager he gave me some bogus information about some of the products. Either he was blatantly lying (which I suspected) or thought I was too dumb to do a little investigating on my own (which I did). He also gave me his own sales numbers which were overly inflated. My BS detector was working overtime and the more he talked, the more I egged him on. He story wasn't fitting any better than the skinny jeans he was wearing.

My feeling is that if this guy is going to blatantly lie to me, he's just as comfortable lying to his clients.

The sales manager also mentioned that a former "executive" of another agency was now "helping us get started". I didn't recognize the guy's name, but I was familiar with the former agency, which had a reputation of screwing their agents over by cutting commissions and selling overpriced leads. More confirmation that these guys were full of it.



My friend called me last week to ask how the meeting went. Before I could really say anything, he told me, "I think they're not really being honest with me. As a matter of fact I've caught him in a few lies and am considering leaving their agency." I told him to trust his gut  and explained that, unfortunately, this was type of situation wasn't unusual.

In the span of less than 3 months, my friend had taken the time to pass his insurance licensing exam and was ready to pack it in due to the lack of honesty from his upline. Their loss was my gain because I explained how I do business, the companies I work with and how they do business, and how to create leads without paying for them. So now my friend is considering working with me and may even bring along a couple of his co-workers, who are also feeling slighted.

The insurance industry isn't the only one that has these kinds of stories. Let me know what industry you're in and how it's working for you in the comments section.


Chris Castanes is a professional speaker who helps sales people succeed through workshops and humorous presentations. For booking information, click here. He's also the president of Surf Financial Brokers selling life and disability insurance in several states.

Comments

Popular posts from this blog

Introducing the "You're Going To Be Great At This!" Podcast

I was pretty surprised when I saw that my last blog post was several months ago. Time really does fly when you're having fun, or in my case, just having a busy workload. In the last few months I've been on the road for an approximate total of 9 weeks. Needless to say I get less than motivated to work in a hotel room after selling insurance for 8 hours, so blogging isn't on my "to do" list. While driving in my car during these trips I try to make my time productive my listening to podcasts on business and marketing. I'm not sure if someone was trying to tell me something but over the course of a week or so, I heard 4 episodes on how starting a podcast can help boost your business. After mulling this over and considering my options, I decided to take the plunge and start one myself. I've had a YouTube channel for a while which is fine, but I wanted to do something a little different. So I decided to start the "You're Going To Be Great At This!"...

Changing My Scheduling Calendar For 2025

This blog usually has actionable sales tips and advice to help you succeed in your business. This time, I wanted to take a look at another part of your business, which is scheduling appointments or sales calls or whatever you need to schedule.  Having a scheduling calendar that your prospects can make your job so much easier. Instead of calling back and forth to pin a time to meet down, you can let your prospect/client pick their own time. According to FinancesOnline.com, online scheduling can lead to 26% more customers, so sharing your calendar is a real no-brainer. I have a Google calendar that I use to book appointments, but I have also been using Calendly and sharing it on my website and social media. The two calendars are supposed to sync up to avoid double bookings, but recently I discovered an issue.  I had blocked out a couple of days on my Google calendar for a business conference, but Calendly was still showing those days as available. After trying to find a way to f...

Your Sales Call Autopsy

A friend of mine recently did some contract work for a company. The project took several weeks and the work was much more detailed than my friend anticipated. Not only was the work itself difficult, but so were the other people who he had to deal with while completing the designs and other specifications.  When he was done he did something very important. He waited a few days and then took an objective look at the entire process, where he discovered what worked well, what didn't work well and the lessons he learned in the process. He even posted all of this information in a "bullet point" style on social media. With that information, his future projects will be somewhat easier if he runs into the same issues. Many people in sales and marketing fail to do this. If something works well, they just move on to the next deal. But if they hit a snag and fail to get the sale, they complain about something, usually the client or the working conditions, without having an honest ass...